VoicePLUG is an AI voice ordering platform built for restaurants, handling phone orders, drive-thru lanes and self-service kiosks through natural, conversational AI. Its Phone AI answers every call so no order or inquiry is missed, while Drive-Thru AI and Kiosk AI keep lines moving with intelligent upselling and touchless ordering. PizzaVOICE manages complex builds like half-and-half toppings, and ReserveVOICE handles reservations around the clock with real-time booking sync. Trained on thousands of hours of real restaurant conversations, VoicePLUG understands diverse accents and mid-conversation changes, integrating with 80+ POS and payment systems. Integration with Stream is coming soon.
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VoicePLUG's Kiosk AI brings conversational ordering to self-service kiosks, letting guests speak their order the way they would to a counter associate. The system understands natural phrasing, modifiers and substitutions, guiding guests through the menu without confusing touchscreens or long wait lines. Built on the same voice engine as VoicePLUG's Phone AI and Drive-Thru AI, kiosks stay consistent with orders taken by phone or in the drive-thru lane, carrying over the same accent-trained recognition and upselling logic. That consistency gives multi-location restaurant chains one ordering experience across every channel. Once connected with Stream, kiosk orders placed through VoicePLUG will be able to flow directly into Stream's order management pipeline.
ReserveVOICE extends VoicePLUG's voice AI to reservations, answering booking calls around the clock and handling new reservations, changes and cancellations without a host picking up the phone. It syncs in real time with OpenTable, so availability stays accurate whether a guest books through the restaurant's own line, the web, or a partner app, avoiding double-bookings during busy service. Like VoicePLUG's ordering products, ReserveVOICE is trained on real restaurant conversations to handle natural phrasing, accents and mid-call changes, plugging into a restaurant's existing systems. Once connected with Stream, reservation activity captured through ReserveVOICE will be able to feed into Stream's technology stack alongside order data.
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